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<p><strong>Operations Manager, Annuity New Business</strong></p><p><em>Position is located on our Montpelier, Vermont,&nbsp; or Addison, Texas, with a hybrid schedule&nbsp;</em></p><p><strong>Summary</strong></p><p>The Operations Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Manager will partner with the team's distribution partners.&nbsp; &nbsp;The Team Manager must be committed to establishing and sustaining a strong, professional, and focused team engaged in a productive collaboration with the Team’s designated distribution partners.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a team in order to provide our distribution partners the most efficient, productive, and satisfying life insurance placement experience possible</li><li>Provide leadership in establishing and sustaining focus on winning the profitable business of our most successful distribution partners</li><li>Responsible for the client relationship with the team’s distribution partners, and serves as the primary point of contact for distribution leadership</li><li>Receiver and adjudicator of conflicts and appeals, except those strictly regarding an underwriting decision</li><li>Personnel management, including team and individual performance (goals, metrics, individual development plans, and general performance management) and individual workload management</li><li>Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, placement rate, and persistency)</li><li>Responsible for collaboration across distribution and enterprise-wide teams</li></ul><p><strong>Job Requirements</strong></p><ul><li>Bachelor’s degree in related field</li><li>10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required</li><li>Strong Command Skills (Leadership)</li><li>Effective at Motivating and Managing Vision &amp; Purpose</li><li>Exceptional Customer Focus, and a keen appreciation for the needs and interests of our distribution partners appropriate for the size of the cases addressed by the team</li><li>Demonstrated strength in Building Effective Teams and Developing Direct Reports and Others</li><li>Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines</li><li>Commitment to Continuous Improvement is essential</li><li>Ability to successfully pass a background check that may include fingerprinting</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6><h6>#LI-MG<br>#LI-Hybrid</h6>

National Life Group

Operations Manager, Annuity New Business

<p>"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."</p><p>Our L.L.Bean Finney Crossing Retail Store, located in Williston VT, is currently searching for a Store Team Leader of Operations to join their team.</p><p>Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.&nbsp;&nbsp;<br><br>Responsibilities:</p><p>Operations</p><ul><li>This is a support role under the Productivity area of responsibility for stores.</li><li>Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.</li><li>Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.</li><li>Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor. &nbsp;</li><li>Oversees and manages the return processes following standard operating practices by assigning the proper quality codes</li><li>Executes store to store/store to warehouse transfers in a timely manner</li><li>Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines</li><li>Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.</li><li>Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison</li></ul><p>Customer Experience:</p><ul><li>Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.</li><li>Acts as a Leader on Duty as scheduled to drive conversion and sales.</li><li>Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.</li><li>Executes and implements all recognition programs including living the legend efforts, in store contests, etc.</li><li>Reviews all forward-looking business events (holidays, promotional weekends, market trends).</li><li>Develops meaningful activations and selling efforts to drive even greater sales results.</li><li>Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.</li><li>Ensures the highest level of fitting room service is occurring driving conversion and UPT.</li></ul><p>Training:</p><ul><li>Supports and trains associates, communicating standards and processes, company policies and procedures</li><li>Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.</li><li>Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.</li><li>Supports, directs, and develops store champions (buddies) and experts.</li><li>Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.</li><li>Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.</li><li>Models L.L.Bean’s values of diversity, equity, and inclusion in hiring practices. </li><li>Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.&nbsp;</li><li>Works collaboratively and respectfully with team members and customers from different backgrounds and cultures.&nbsp; </li></ul><p>Total Store Accountability:</p><ul><li>Aids in the achievement of all financial measures as well as area specific metrics.</li><li>Key holder as required serving as a potential opener/closer for the store.</li><li>Prepares &amp; communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team</li><li>Recommends adjustment to staffing levels/schedules to meet work requirements.</li><li>Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.</li><li>Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process</li><li>Contributes to Peak planning preparation and readiness.&nbsp;</li><li>Leverages knowledge and strengths to foster growth and development of the team.</li><li>Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.</li><li>Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</li><li>As assigned:<ul><li>Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.&nbsp;</li><li>Ensure the service hub is fully stocked, free of clutter, and operating effectively.&nbsp;</li><li>Accountable for cashier execution and efficiency with a focus on service delivery.</li></ul></li></ul><p><br>Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.<br><br>Education Level: 2-Year Associates Degree<br>Years of Experience: 2+<br><br>Skills and Qualifications:</p><ul><li>Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer</li><li>Excellent organizational and time management skills</li><li>Systems knowledge (POS, Word, Excel) and comfort with social media platforms</li><li>Capability to build strong partnerships and to work collaboratively to achieve goals</li><li>Ability to inspire and motivate others</li><li>Ability to maintain a high level of enthusiasm and a positive attitude</li><li>Has experience recruiting, implementing, and practicing diversity, equity and inclusion in their store environment.</li><li>Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers from diverse backgrounds.&nbsp;</li><li>Demonstrated interpersonal, written and verbal communication skills</li><li>Ability to work a flexible schedule including nights, weekends and holidays</li><li>Mobility and desire to relocate a plus</li></ul><p>"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.</p><p>If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! &nbsp; At L.L.Bean, we believe the outdoors brings out the best in all of us.&nbsp; We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."</p>

L.L. Bean

Store Team Leader - Retail Operations- Williston VT

<p><strong>Operations Intern (Applications) - Summer 2025</strong></p><p><em>Please note that we do not offer visa sponsorship for this position.</em></p><p></p><p><strong>ROLE SUMMARY:</strong></p><p>The Life Insurance Application Operations Internship is designed to provide students and recent graduates with hands-on experience in every phase of the life insurance application process. Interns will rotate through various operational functions, gaining a deep understanding of how applications are processed, policies are issued, and customer needs are met efficiently. This program offers a unique opportunity to learn how life insurance operations support the overall success of the business.</p><p>Interns will engage in activities that encompass the full process of a life insurance application, from submission and underwriting to policy issuance and post-issue services. By the end of the internship, participants will have a holistic view of how operations drive successful outcomes for both the company and its clients.</p><p><strong>RESPONSIBILITIES: </strong></p><ul><li>Application Intake: Assist with receiving and reviewing incoming life insurance applications, ensuring all required documentation is accurate and complete.</li><li>Data Entry &amp; Verification: Input application data into company systems and verify accuracy of information against submitted documents.</li><li>Underwriting Support: Collaborate with underwriting teams to facilitate the review of applications, providing operational support by organizing documents, communicating requirements, and tracking case statuses.</li><li>Risk Assessment Coordination: Learn about the underwriting process, including medical reviews, financial evaluations, and risk assessment procedures, supporting the team in gathering necessary client information.</li><li>Policy Administration: Support policy setup once an application is approved, including final documentation, policy creation, and the issuance of certificates to clients.</li><li>Client Communication: Communicate with applicants, agents, and internal teams to provide status updates, request additional information, and address inquiries related to the application process.</li><li>Claims and Post-Issuance Services: Gain exposure to post-issue services, such as policy modifications, beneficiary changes, and claims processing, contributing to smooth operations in these areas.</li><li>Process Improvement Initiatives: Participate in projects aimed at enhancing operational efficiency, streamlining processes, and improving client experience across the entire application lifecycle.</li><li>Data Analysis and Reporting: Assist in tracking key performance indicators (KPIs) related to application processing times, accuracy, and customer satisfaction, contributing to data-driven decision-making.</li></ul><p><strong>QUALIFICATIONS: </strong></p><ul><li>Currently pursuing or recently completed a degree in Business Administration, Insurance, Finance, Operations, or a related field.</li><li>Strong attention to detail and accuracy in data handling.</li><li>Excellent communication skills, with a client-focused approach.</li><li>Ability to work collaboratively in a fast-paced environment.</li><li>Analytical thinking and problem-solving abilities.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with insurance or CRM software is a plus.</li><li>Interest in learning about life insurance and the operational processes that support it.</li></ul><p><strong>HOW YOU SHOW UP</strong>:</p><p>Empathy: Displaying compassion, active listening, and a supportive attitude when interacting with clients or colleagues in complex situations.</p><p>Organizational Skills: Keeping track of multiple applications, deadlines, and communications without letting details slip through the cracks, prioritizing tasks effectively</p><p>Curiosity and a Desire to Learn: Asking questions, seeking to understand the “why” behind tasks, and being genuinely interested in how the life insurance business functions.</p><p>Attention to Detail: Being thorough and precise in completing tasks, double-checking work, and ensuring accuracy in client and policy information.</p><p>Integrity: Maintaining confidentiality, adhering to company protocols, and acting ethically in all interactions.</p><p>Adaptability: Being open to shifting priorities, quickly learning new systems or tasks, and remaining composed in unfamiliar or dynamic situations.</p><p>Resilience: Showing perseverance when faced with difficulties, maintaining a positive attitude during busy times, and recovering quickly from mistakes or obstacles.</p><p>Strong Work Ethic: Interns with a strong work ethic will contribute positively to the team and help ensure operational efficiency.</p><p>Strong Communication Skills: Communicating clearly and professionally with both internal teams and clients, ensuring information is conveyed accurately and in a timely manner.</p><p>Self-Motivation and Initiative: Taking initiative, being reliable in completing tasks on time, and going above and beyond in delivering quality work.</p><p>Problem-Solving Ability: Analyzing situations, proposing practical solutions, and contributing ideas for process improvements or service enhancements.</p><p>Collaboration and Teamwork: Being cooperative, respectful, supportive, and open to the ideas of others while working on group projects or when assisting colleagues.</p><p>Patience: Remaining calm and composed when faced with challenging tasks or interactions, taking the time to ensure things are done correctly.</p><p>Self-Motivation: Proactively seeking tasks, managing time effectively, and completing projects without needing continual reminders or oversight.</p><p><strong>What you will gain:</strong></p><ul><li>Comprehensive understanding of the life insurance application process, from submission to policy issuance.</li><li>Practical experience in key operational areas including data entry, underwriting support, and policy administration.</li><li>Exposure to both front-end (client-facing) and back-end operations that support business success.</li><li>A chance to work closely with underwriting, customer service, and post-issue departments, building a holistic view of life insurance operations.</li><li>Hands-on experience with industry-specific tools and software for application tracking and data management.</li><li>Professional development through mentorship, collaborative projects, and cross-departmental exposure.</li><li>Insight into how life insurance operations contribute to policyholder satisfaction and company growth.</li></ul><p><strong>PROGRAM HIGHLIGHTS: </strong></p><ul><li>10-week paid internship (June 3-Aug 8) with formal orientation and onboarding</li><li>Networking opportunities with peers and leaders throughout the summer</li><li>Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event</li><li>Presentation skills coaching sessions</li><li>Learning opportunities throughout program</li><li>Access to mentors (former program participants)</li></ul><br><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Business and Operations Rotational Intern - Summer 2025

<p><strong>Director of Strategy Role</strong></p><p><strong>Role Value Proposition: </strong></p><p>Take part in defining the future of National Life Group. As part of leadership, drive strategic analyses in support of decision making. Interact with top leaders in the organization. Create opportunities for National Life and your own career.</p><p><strong>Key Responsibilities: </strong></p><p>Reporting to the VP Strategy and Business Transformation, the National Life Director of Strategy Role&nbsp;will be part of an internal team responsible for supporting the creation, communication, and continuous development of National Life Group’s business strategy, market development and business transformation.&nbsp;</p><p>SCOPE</p><ul><li>Influence business unit as well as company’s direction, policy and strategy, contributing to the development of strategies and action plans to drive NLG along a transformational path</li><li>Lead cross-functional strategic projects or initiatives, bringing together teams to deliver meaningful business impact, and managing day-to-day aspects of the effort</li><li>Exhibit a high degree of independence, assisting upper management in generating ideas for future strategy</li><li>Identify, analyze and prioritize potential new business opportunities for the company including potential new markets, distribution, business models and acquisitions. Develop analyses and formal business cases</li><li>Track developments in the industry as well as other industries that may intersect with us, connect these insights to business activities, decisions, and relevant partners</li></ul><p>SKILLS</p><ul><li>Recognized as a strategic thinker who models this behavior for the organization, bringing both long-term visionary thinking as well as near-term strategic decision-making capabilities</li><li>Self-taught, curious, and iterative learner with the ability to quickly synthesize and teach complex topics to diverse audiences</li><li>Anticipate, analyze and solve complex problems facing our business, developing thoughtful and creative solutions that transition smoothly into effective execution</li><li>Facilitation of workshops and discussions to bring alignment among key stakeholders, including Executive Management Team, on topics of critical importance</li><li>Polished and effective communication skills, adaptable to diverse audiences including senior executives</li><li>Comfortable with ambiguity, bringing order and clarity to complexity for projects and teams</li><li>Influence up, down, and sideways in the organization without formal authority</li><li>Build and maintain relationships across all areas of the company, staying connected with key stakeholders and business developments</li></ul><p>DELIVERABLES</p><ul><li>Strategies and action plans for the enterprise and business units</li><li>Design or adapt methodologies, frameworks and processes to address complex problems, teaching them to key stakeholders</li><li>Coaching and guidance for our enterprise partners (including Executive Management Team and Strategy and Business Transformation peers) on strategic thinking and execution</li></ul><p><strong>Essential Business Experience and Education:</strong></p><ul><li>The successful candidate will have an MBA plus 3-5 years relevant experience, ideally with exposure to L&amp;A or financial services. Additional relevant experience may substitute for an MBA.</li></ul><p>#LI-CS<br>#LI-Hybrid</p><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Director, Business Strategy

<p><strong>Training &amp; Development Facilitator, Life Operations</strong></p><p>This position is responsible for delivery of learning content through suitable approaches that meet desired learning outcomes and learner needs. This person builds trusted relationships and creates an engaging learning environment. They drive learner development by actively providing feedback and learner support. The Learning Facilitator partners with business experts, performs job shadowing and collects learner feedback to continuously improve the curriculum throughout our operations team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Facilitate new-hire and new-initiative training through instructor-led and virtual instructor-led sessions utilizing a variety of delivery methods specific to adult learning, using instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, and facilitation</li><li>Quickly masters training content; is resourceful in consulting subject matter experts and other resources (e.g., websites, manuals, literature) to add to his/her content knowledge</li><li>Establish credibility with the audience by knowing the content area, providing relevant examples, and linking the material to the audience’s job experiences and challenges</li><li>Skillfully make the connection between learning objectives and line of business goals in the classroom</li><li>Present information in a clear, logical and organized way; knows which points to emphasize to increase learning</li><li>Actively seek evidence of audience engagement and comprehension, tailoring the training to meet differing needs, interests, and experience levels among participants</li><li>Organize, develop, and maintain training materials, handouts, and visual materials</li><li>Monitor, evaluate and record training activities and program effectiveness, recommending and developing alternative training methods to continually improve programs</li><li>Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, instructors, or business representatives</li><li>Evaluate, document and coach trainees' performance, through testing and role-plays, whether trainees will meet standards to successfully complete the training programs</li><li>Prepare classroom and class materials prior to class</li><li>Perform all training duties, and all other duties as required</li></ul><p></p><p><strong>Job Requirements</strong></p><ul><li>Bachelor’s degree required, or five years of specific job-related experience may be substituted</li><li>Knowledge of life insurance and/or annuity products required</li><li>Related professional certification or designation is an asset</li><li>Able to communicate complex technical concepts and ideas, both verbally and in written form, clearly and accurately</li><li>Strong presentation and communication skills; ability to facilitate and present to groups of varying sizes and skill level</li><li>Strong interpersonal skills and sensitivity to deal effectively with individuals from different cultures, along with professional maturity and confidence in communicating results with peers and various levels of management</li><li>Organizational skills to multi-task, meet deadlines, and be able to work independently</li><li>A strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the user experience</li><li>Ability to readily adapt to an ever-changing environment</li><li>Thinks quickly on his/her feet; handle challenging questions and comments with poise and confidence</li><li>Willingness to perform other duties as assigned</li><li>Must be able to pass a background check</li></ul><h6>The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Training & Development Facilitator, Life Operations

<p><strong>Securities Operations Representative</strong></p><p><strong>Summary</strong></p><p>This position is responsible for servicing registered representatives, branch office supervisors, field staff, clients and internal staff. Calls frequently involve researching discrepancies, performing in depth research and problem solving.</p><p><strong>Key Responsibilities</strong></p><ul><li>Effectively and efficiently handle high call volume regarding brokerage accounts, managed accounts and account maintenance items</li><li>Respond to questions from clients, registered representatives, and home office associates</li><li>Research and resolve problems with maintenance requests, trades and commissions</li><li>Open accounts, handle maintenance items and process transfers on the brokerage and managed platforms</li><li>Perform diligent follow up to ensure accuracy of requests processed</li><li>Enter equity, mutual fund and fixed income transactions&nbsp;</li><li>Educate registered representatives regarding Firm procedures</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelors Degree&nbsp; or equivalent combination of education and experience</li><li>FINRA Series 7 license required or ability to obtain license within 90 days of employment</li><li>1-3 years of experience in back-office brokerage operations</li><li>Demonstrated ability to perform quality work in a fast-paced environment</li><li>Must be a team player and have the ability to prioritize tasks</li><li>Strong interpersonal, communication and organizational skills</li><li>Familiarity with PCs and ability to learn new programs quickly</li><li>Maintain confidentiality of company information</li><li>Proficient in MS Office Suite, including Word, Excel, and PowerPoint &nbsp;</li><li>Ability to pass background and fingerprint check</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><p>#LI-DO</p><p>#LI-Hybrid</p><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Securities Operations Representative

<p><strong>Operations Manager - Payment Center (Disbursements)</strong></p><p>The Operations Manager provides inspirational leadership to a team responsible for a variety of services that deliver a best-in-class service experience. The Operations Manager will ensure that the production team continues to deliver on every service opportunity with quality and CARE. This leader will also engage in our processes of today, for how we improve our service experience while looking at how we deliver our service tomorrow. The leader will be responsible for driving results on multiple organizational goals while also ensuring the team’s daily execution of processes are done with the highest quality and attention to detail.</p><p><strong>Key Responsibilities</strong></p><ul><li>Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members.</li><li>Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance.</li><li>Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development.</li><li>Identify areas for improvement and drive operational excellence.</li><li>Partner with stakeholders across the organization to drive larger initiatives and champion successful change implementation to create value.</li><li>Ensure the team is following established processes; monitoring and maintaining service standards and compliance-based requirements.</li><li>Mentor and support team members on complex cases.</li><li>Collaborate with stakeholders to find effective solutions to service issues that get to root cause of issues.</li></ul><p><strong>Job Requirements</strong></p><ul><li>3 – 5 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations.</li><li>Bachelor’s degree in related field preferred</li><li>On-site presence is required.</li><li>Demonstrated ability to influence and make connections between diverse sets of individuals.</li><li>Leadership skills in setting and communicating vision, purpose, goals and leading a high-performing team.</li><li>Unwavering customer-focus with a keen appreciation for the needs and interests of our distribution partners and buying customers.</li><li>Excellent problem-solving skills and critical thinking; ability to anticipate challenges, get things done, break down barriers, identify and execute solutions that will achieve organizational goals.</li><li>Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization.</li><li>Commitment to continuous improvement.</li><li>Exercises tact, discretion and good judgment while working under pressure to get things done quickly and effectively through others.</li><li>Ability to successfully pass a background check.</li></ul><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Operations Manager - Payment Center (Disbursements)

<p><strong>Operations Manager, Claims</strong></p><p><strong>National Life Group</strong></p><p>At National Life, do work that matters in a culture where people matter. Join a growing organization where our people have been bringing peace of mind to families and our communities for 175 years.</p><p><strong>Claims Team</strong></p><p>Our Claims Team is central to serving National Life Group’s ultimate mission of keeping the promises we make to our customers, and we do so with pride, compassion, and a caring heart. As National Life grows, we have an exciting opportunity to create the claims function of the future, and we’re looking for new teammates to help us explore and deliver that vision.</p><p>Claims Managers have an opportunity to apply their experience and broad technical skills to advance their insurance careers in a leadership role. At National Life Group, we also offer world-class benefits that extend beyond competitive compensation and health and retirement benefits.</p><p><strong>Position Summary</strong></p><p>The Claims Team Manager is a newly created position that will share leadership responsibilities for our fast growing living benefits team. Living benefits are an important part of National Life Group’s success, and this individual will report to our Senior Director of Claims and be a key contributor to developing the supporting claim function. The Claims Team Manager is an industry subject matter expert in products, systems, policies, and procedures as well as a leader and developer of our people talent. Managers support our customer facing examiners and are central to creating and delivering seamless service excellence in support of the mission of the business.</p><p><strong>Key Responsibilities</strong></p><ul><li>Maintain an advanced working knowledge of claims procedures, policies, and system applications, as well as company life and annuity product features</li></ul><ul><li>Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members</li><li>Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance</li><li>Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development</li><li>Partner with stakeholders across the organization to drive large scale initiatives and champion successful change implementation to create value</li></ul><ul><li>Provide claims examiners with ad hoc support for escalations and claims with the highest complexity</li><li>Coordinate with leadership, sales, legal, compliance, reinsurance, underwriting, and actuarial to maintain the contractual provisions and company practices for claim adjudication and to minimize potential litigation</li><li>Mentor and support technical training of examiners and participate in cross-organizational claim education</li><li>Commit to professional growth and development, including participating in industry conferences and maintaining industry relationships</li></ul><p></p><p><strong>Experience</strong></p><ul><li>10+ years of industry experience as a Claims Examiner or Underwriter, preferably in Life, Annuity, Disability, Long Term Care or Health insurance</li></ul><ul><li>5+ years of management experience, with a demonstrated ability to direct others, including developing, training, and executing performance goals.</li><li>A comprehensive understanding of claims appeals, denials, medical terminology, and contract language.</li><li>Exceptional leadership, team management, and interpersonal communication skills.</li><li>Bachelor’s degree preferred, but applicants of various backgrounds are encouraged to apply</li><li>Preferred background includes insurance industry and business process designations such as ALMI, FLMI, ALHC, FLHC, and CLU</li><li>Proficiency with life insurance industry core systems, including claims, enterprise content management, and customer relationship management, as well as collaboration platforms</li></ul><p><strong>Key Competencies</strong></p><ul><li>Customer focus – deliver the highest standards of quality service through effective and compassionate listening, communication, and responsiveness</li><li>Business and technical acumen – maintain a working knowledge of computer information systems, insurance contract features and regulatory rules, and medical terminology</li><li>Managing and organizing work – clearly assigning responsibilities and expectations, setting objectives and monitoring progress and results</li><li>People development – coordinate the development of claims examiners by coaching, monitoring progress, and providing feedback</li><li>Building effective teams – bringing together a mix of skillsets and fostering team cohesiveness to create a group that is stronger than the sum of the individuals</li><li>Data analysis – applying broad knowledge and perspective to articulate insights into business results</li><li>Organizational agility – understand cross-functional operations and leverage relationship network</li><li>Critical thinking – apply judgment and exercise sound reasoning to make and support claim decisions</li></ul><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

8 Procurement / Operations Jobs in Vermont