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<h3>Job Description:</h3>The RoleDo you like problem solving and working in a fast-paced office environment? Join us in Inbound Operations where you will be part of a business unit supporting a broad range of activities such as retrieval of historical customer data and paper/electronic correspondence for customer requests. The Inbound operations team provides transaction services to each of Fidelity’s distribution channels. We support Fidelity’s growth with high quality, efficient and innovative service solutions through hardworking associates and processing expertise.You will work with Internal Business partners to provide electronic or physical documentation to support outgoing correspondence and customer research needs. The role also supports management and retrieval of archived documents for the firm. Your role impacts several internal and external business partners as well as customers and clients of Fidelity Investments. This role is key to the success of our end to end process.The Expertise and the Skills You Bring<ul><li>High school diploma or equivalent</li><li>2 years of transaction processing experience within a professional, fast paced, corporate environment</li><li>Work experience in a risk-controlled environment</li><li>You have excellent communication skills</li><li>Your ability to work independently or on a team on specific tasks</li><li>Your high attention to detail</li><li>Your ability to work effectively with computer desktop applications</li><li>Your ability to effectively multi-task</li><li>You are flexible for business needs and highly adaptive to change</li><li>You have a positive demeanor and ‘can do’ approach to challenges</li><li>You possess the ability to learn and apply knowledge to make effective processing decision</li><li>Complete correspondence processing requests by printing, retrieving, updating, reviewing and mailing of letters, forms, image copies and/or original documents to enable completion of applicable customer transactions. </li><li>Complete extensive research to locate and respond to historical customer document retrieval requests utilizing various mainframe systems, databases, and other storage mediums, to efficiently and accurately process business partner requests.</li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The TeamInbound Specialized Processing provides indexing, document retrieval, correspondence processing and archiving services for multiple Fidelity business units. Our knowledgeable team and comprehensive solutions focus on quality, risk mitigation and end to end operational efficiency strengthening Fidelity’s ability to provide a superior customer experience.<h3>Certifications:</h3><h3>Category:</h3>Transaction ProcessingFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Senior Representative, Transaction Processing (Multiple Openings!)

Job Title Ambulatory Clinical Operations Dir/UKHC Requisition Number RE48974 Working Title Ambulatory Clinical Operations Director – Dentistry Department Name M1500:Ambulatory Services Administration Work Location Lexington, KY Grade Level 16 Salary Range $111,634-222,352/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 7 yrs Required License/Registration/Certification None Physical Requirements The physical requirements for this position include regularly sitting, standing, walking, with some pushing, pulling, and/or lifting objects weighing up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 25lbs. Shift Monday – Friday, Day Shift; primarily 8:00AM – 5:00PM (40 hrs/wk); other hours/schedule as needed. Job Summary UK HealthCare is seeking an Ambulatory Clinical Operations Director to lead and oversee multiple Dentistry clinical practices. This position is a key leadership role that works closely with Medical Directors, Clinical Leads, physicians, and senior leaders to ensure the seamless delivery of high-quality, patient-centered care across designated community clinics. The Ambulatory Clinical Operations Director will be responsible for driving success in quality, safety, patient satisfaction, and operational efficiency. This includes managing financial performance, human resources, infrastructure, and signature metrics that align with UK HealthCare’s strategic goals. The ideal candidate will bring a strong background in healthcare operations, a proven ability to collaborate effectively with physicians and multidisciplinary teams, and expertise in managing within a matrixed organizational structure. Success in this role will require exceptional leadership, quantitative analysis, strategic thinking skills, and a track record of accountability, delegation, and driving results. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? Yes Preferred Education/Experience Previous work experience in healthcare, healthcare operations, project management, and/or healthcare administration. Deadline to Apply 03/24/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Ambulatory Clinical Operations Dir/UKHC

Job Title Senior Director of Clinical &amp; Nursing Operations Requisition Number RE49652 Working Title Department Name 40833:CCTS Clinical Research Dev &amp; Ops Center Work Location Lexington, KY Grade Level 50 Salary Range $81,640-138,798/year Type of Position Staff Position Time Status Full-Time Required Education MS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 8 yrs Required License/Registration/Certification Registered Nurse (RN). Physical Requirements Light lifting of objects up to 25 pounds, clinical research procedures including blood draws, clamps, biopsies, and infusions. Shift Days with some holidays and weekend needs, this position will have 24 accountability. Job Summary The Center for Clinical and Translational Science (CCTS) is seeking a highly motivated, professionalSenior Director of Clinical &amp; Nursing Operations to contribute to the variety of perspectives and excellence of our department and to assist the faculty and staff of our fast-paced research center. The CCTS supports campus research professionals to ensure they are able to meet their research goals and ultimately improve the health of our communities and populations. Our vision is to foster a community that guides and transforms our approaches to healthcare, education, research and community partnerships. We believe that the innovation, collaboration, and rigor that arise from bringing together different perspectives and ensuring fairness are essential to our mission of eliminating health disparities within the community. Since its inception in 2006, the CCTS has invested millions of dollars into research funding and trainee support at the University of Kentucky through its commitment to funding innovative, early stage translational research. The CCTS’s vision is to catalyze clinical and translational discoveries through an integrated and transformative research environment targeting improved health, with emphasis on underserved populations in Kentucky. In support of that vision, the Senior Director of Clinical &amp; Nursing Operationsrole will serve as a team member of the Clinical Research Organization. The Senior Director of Clinical Operations is responsible on a 24-hour basis for ensuring that safe, effective nursing care is given to participants in the CCTS research areas. Through leadership abilities and knowledge of professional nursing theory and practice, the Senior Director will set goals and objectives for the department that consists of both UK and UKHC team members. They will also set achievable plans for implementation of these goals, which will contribute to the Quality, Safety, and Service agenda for this area, UK and the Enterprise. Provides oversight and institution-level coordination of clinical research activities, ensuring compliance with established federal, state, local and institutional guidelines. Communicates with institutional stakeholders, investigators, research staff and study sponsors to facilitate research activities. Develops a business model and staffing structure to support high-quality clinical research with defined fee structure to partially offset costs. Evaluates and delivers new services and operational capabilities to reflect investigator interests, institutional goals, sponsor needs and the evolving scientific landscape. Assists with professional education programs to train and mentor study coordinators and investigators on how to conduct ethical and effective clinical research studies. The Senior Director of Clinical and Nursing Operations is expected to have recognized stature and relevant subject matter expertise in the clinical research and nursing operations discipline with the demonstrated ability to ensure quality control, administrative and fiscal oversight, and integration of all elements of the CCTS Clinical Research Unit program Successful candidates will possess the ability to demonstrate leadership, model UK and UKHC enterprise values, have an attention to detail, knowledge of and adherence to best practices and professional standards and be a positive influence on the team. The employee will demonstrate professionalism, communication, technical professional knowledge and the ability to understand, manipulate, and extract data to develop metrics and reports. The CCTS is dedicated to broadening the range of perspectives within our staff and faculty and aims to build a team with an extensive spectrum of skills and experiences. IEBC (Internal Employee Being Considered). Skills / Knowledge / Abilities MS Office, EPIC and Project Management. Does this position have supervisory responsibilities? Yes Preferred Education/Experience Deadline to Apply 03/26/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Senior Director of Clinical & Nursing Operations

Job Title STEPS Facilities Security and Operations Support Associate Requisition Number TE08731 Department Name 3DH40:Aux Services - Student Center Work Location Lexington, KY Salary Range $17 Type of Position Temporary Position Time Status Full-Time Required Education HS Required Related Experience None Required License/Registration/Certification None Physical Requirements Lift, push, pull up to 25 lbs, sit for extended periods of time, walk across campus Shift Monday-Friday (8 AM to 5 PM) 40 hours; hours could change with department needs Job Summary The STEPS Facilities Security and Operations Support Specialist supports key tasks related to security, access control, safety, and operations for the Gatton Student Center, Cornerstone, and The 90. Designed as temporary support for the Associate Director of the Student Center, this position focuses on providing administrative and operational assistance to keep things running smoothly without taking on full oversight responsibilities. Responsibilities include but not limited to: Support for Access Control and Security Operations <ul><li>Assist with programming and assigning access levels and door schedules for facilities under the guidance of the Student Center Director Associate.</li><li>Perform routine checks and assist in reporting issues with the Access Control system.</li><li>Monitor and report non-functioning security cameras to UKPD, ensuring updates are communicated to stakeholders.</li></ul> Facilities Safety and Maintenance Support <ul><li>Act as a secondary point of contact for facility safety and operational concerns.</li><li>Coordinate routine communication with Physical Plant staff and contractors to ensure progress on maintenance and repairs.</li><li>Assist with scanning, gathering data and maintaining records for UK Annual Capital Equipment and Facilities Inventory.</li><li>Provide administrative support for scheduling and tracking building systems maintenance activities.</li><li>Monitor and report doors that cannot be properly secured to Facilities Management, ensuring timely communication and resolution to maintain safety and security standards.</li></ul> Administrative Support <ul><li>Provide administrative support for managing daily operations of Student Center Shipping and Receiving under the direction of the Student Center Director Associate.</li><li>Maintain records related to training logs, and compliance documentation.</li><li>Serve as a point of contact for routine operational inquiries and escalate issues to the Student Center Director Associate as needed.</li></ul> Support for Facility Policies and Procedures <ul><li>Assist in reviewing and updating operational policies and procedures, as directed by the Student Center Director Associate.</li><li>Monitor and report compliance issues related to facility policies, ensuring actions are communicated to the appropriate personnel.</li><li>Provide logistical support for coordinating event layouts and ensuring adherence to established policies.</li></ul> Skills / Knowledge / Abilities <ul><li>Accuracy and attention to detail.</li><li>Dependability and service orientation.</li><li>Strong organizational and planning abilities.</li><li>Effective communication and teamwork.</li><li>Ability to adapt and provide timely support in a dynamic environment.</li></ul> Does this position have supervisory responsibilities? No Preferred Education/Experience Associate or Bachelors in Facilities Management, Security Management or Business Administration Deadline to Apply 04/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

STEPS Facilities Security and Operations Support Associate

Job Title Marketing and Brand Strategy Student Assistant Requisition Number DU13201 Department Name 3R150:Marketing and Brand Strategy Work Location Lexington, KY Salary Range $12.00/hr Type of Position Student Position Time Status Part-Time Required Education Integrated Strategic Communications or Marketing Major at UK; sophomore or above Required Related Experience None Required License/Registration/Certification None Physical Requirements Sitting/standing for long periods; be able to lift 15 lbs. Shift Between 9 a.m. and 5 p.m. M -F; some nights and weekends. Must be able to work a minimum of 15 hours per week around class schedule Job Summary · Assist the Marketing and Brand Strategy team with daily administrative tasks. · Work with account management team to manage UK’s brand and execute marketing initiatives and plans. · Assist in the planning and execution of video shoots, photo shoots and special events. · Assist in the planning and execution of social media marketing. Skills / Knowledge / Abilities · Have effective written and verbal communication skills. · Must be dependable and have a high level of attention to detail. · Ability to work effectively within a team and independently. · Working knowledge of Apple computing products. Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply 04/06/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Marketing and Brand Strategy Student Assistant

Job Title Pharmacist/OnCall/UKHC - Good Samaritan Central Operations Requisition Number DU11262 Department Name H6290:Pharmacy Work Location Lexington, KY Salary Range $50.34-$64.08 Type of Position Temporary Position Time Status On Call Required Education BS Pharmacy or Pharm D Required Related Experience 2 – 3 years of Inpatient Hospital Experience preferred. Required License/Registration/Certification Licensed Pharmacist or License Eligible in Kentucky. Physical Requirements May require standing or sitting for &gt; 5 hrs at a time. Shift Varies – 7 days/week – provides coverage for days off and vacation leaves; Shifts vary based on department need. Job Summary In this position the candidate will provide pharmaceutical care to patients admitted to the UK HealthCare Good Samaritan Hospital. Responsibilities include: reviewing and perfecting medication orders, reviewing drug profiles to ensure appropriateness of therapy and contacting and conferring with physicians and other practitioners to optimize medication therapy. Actively participating in all aspects of the medication reconciliation process and promotion of economically conscientious use of medication. Daily activities may include active participation on patient care rounds, review of patient profiles, and provision of pharmacokinetic evaluation of therapeutic regimens. Skills / Knowledge / Abilities Knowledge of inpatient hospital pharmacy practice; Strong clinical skills; Ability to prioritize. Does this position have supervisory responsibilities? No Preferred Education/Experience PGY1 residency preferred; or equivalent 2 – 3 years for Inpatient Hospital Experience highly preferred. Deadline to Apply 05/31/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Pharmacist/OnCall/UKHC - Good Samaritan Central Operations

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?"Love fixing cars but dislike the shop? Enjoy top hourly pay plus a competitive bonus plan, a set schedule working overnight 7p-3:30a Mon-Fri (NO WEEKENDS) and a great benefits package (medical, dental, &amp; vision, PTO, and 401k). Our Mobile Automotive Fleet Repair Technicians enjoy a fully equipped, company provided van with state-of-the-art tools, company iPhone with access to resources like Mitchell Pro-Demand, as well as a growing client base that comes from being part of one of U.S. News’ Best Companies to Work For.&nbsp; You can grow and advance your career through on-the-job training and paid training opportunities. In addition, AutoNation Mobile Service is part of AutoNation which allows our mobile technicians incredible growth opportunities throughout the United States. AutoNation Mobile Service is fast-growing and now is the right time to get in!&nbsp;"WE WILL DEPEND ON THIS PERSON TO Customer Service: • Interact with the fleet management staff and central office team members • Provide repair quote estimates for additional automotive repairs • Be part of a team that cares about customers, and works to solve technical problems quickly and effectively Technical: • Perform scheduled vehicle maintenance and the replacement of common wear and tear parts, and tire services • Inspect vehicles following a defined procedure • Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease Operational Responsibilities: • Setup location-based service operations and run the location jointly with other technicians as a service team • Maintain the service equipment provided: o including stocking of parts, liquids, and proper disposal • Other duties as assigned by regional manager YOU SHOULD HAVE: • Minimum of 5 years of recent professional automotive repair experience • Must have the ability to lift up to 50 pounds • High school diploma or the equivalent • Completion of tech school or proof of alternative work experience • ASE certifications especially on light duty and/or technical school is a plus • Valid driver's license (clear background check) • Ability to work in a night shift schedule • Knowledge in working and using repair shop software (AllData, Mitchell 1, etc) • Experience in fleet services and working on panel vans is a plus • A desire to provide an extraordinary customer experience WORKING WITH US: • Set Schedule: No Weekends • Competitive pay (DOE) • Paid vacation time • Benefits on Day ONE: medical, dental, and vision insurance • Access to state of the art tools and equipment (you do not bring your own) • Company branded vehicle provided • Work clothes (uniforms) and safety gear provided • Casual atmosphere and great people to work withDOT Prerequisites: &nbsp;Employment will be contingent upon the successful completion of all prerequisites required by the U.S. Department of Transportation (DOT) / Federal Motor Carrier Safety Administration (FMCSA) regulations, including a physical and medical certification. &nbsp; &nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Automotive Technician – Amazon Fleet Services | Van & Tools Provided-3

Automotive Technician – Amazon Fleet Services | Van & Tools Provided-1

Job Title Athletics Operations Intern Requisition Number DU13184 Department Name 12H00:UKAA - Operations Work Location Lexington, KY Salary Range Will include a combination of tuition waiver and monthly stipend not to exceed a pre-determined allocation. Additional compensation over the summer months and throughout the year will be determined at the discretion/need of the athletics department. Type of Position Student Position Time Status Full-Time Required Education Bachelor’s Degree from an accredited institution in Sports Management or related field. Required Related Experience None Required License/Registration/Certification None Physical Requirements To be able to lift, push, pull objects up to 50 lbs. Shift Days, Evenings &amp; Weekends Job Summary The University of Kentucky Athletics Department is currently seeking candidates for paid intern positions in the Operations (Facilities &amp; Event Management) unit. This position will assist full time staff members in the coordination and operation of 23 varsity sports and other special events. Responsibilities include but are not limited to: • Specific sport and facility responsibilities will be assigned by the professional staff. • Assisting in the day to day operations, setup/strike of assigned athletic sports/events. • Staffing and supervision of part-time event staff for each assigned event the paid intern is assigned. • Creation/maintenance of visiting team guides and various operations manuals for assigned regular season &amp; post-season events. • Scheduling, setup/strike for assigned facility space(s). Physical labor &amp; lifting required at times. • Upkeep and maintenance of assigned inventory, supplies, materials and equipment. • This position will also have the opportunity to gain experience with hosting NCAA Championships and other special events. • General office duties • This position will assist with preventative maintenance, cleanliness and ensuring assigned facilities are 24/7 recruit ready • Other duties as assigned. The Operations Intern is a two year commitment, renewable after the first year at the discretion of the athletics department. Please include three professional references (specific request 1) along with the resume and cover letter. This is not a formal Graduate Assistantship through the UK Graduate School, however, this position will include a combination of tuition waiver and monthly stipend not to exceed a pre-determined allocation. Additional compensation over the summer months will be determined at the discretion/need of the athletics department. Start Date: August 4, 2025 Skills / Knowledge / Abilities Passionate, dedicated, hard-working and organized with excellent written/verbal communication skills and a strong desire to pursue a career in athletic event/and or facility operations. Superior integrity, ownership, accountability and responsibility. Prior experience in athletic event/facility operations. Familiar with NCAA procedures and protocols. Extra consideration will be given to qualified in-state applicants. Does this position have supervisory responsibilities? No Preferred Education/Experience Bachelor’s Degree from an accredited institution in Sports Management or related field. Written documentation of admission to the UK Graduate School in Sports Leadership or other departmental approved graduate programs. Must be willing to work long hours including nights, weekends and holidays in addition to weekly office hours scheduled around University classes. Working all home football games is mandatory. Deadline to Apply 05/01/2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Athletics Operations Intern

<h3>Job Description:</h3>OverviewThe CSM Group Segment Head leads an organization accountable for operational support and service delivery for Defined Contribution workplace clients. The CSM Segment Head collaborates with senior leaders to develop the strategic vision and long-term business direction based on anticipated future trends, issues, and business drivers. In addition, they understand client needs, prioritize and direct projects, guide the daily operations of the team, and establish the standard for exemplary support from business partners. The role is part of the Defined Contribution Client Service Operations leadership team and assists in carrying out the overall organization mission of delivering outstanding service.The RoleThe CSM Group Segment Head has primary responsibility for leading a segment of Client Service Managers (CSMs) that support Workplace Investing’s Defined Contribution clients. CSMs coordinate and lead service activities for clients with Qualified Defined Contribution plans, Non-Qualified Defined Contribution plans, HSA plans, and many other emerging products. Success is measured through client satisfaction, client retention, team development, and improving operational execution and scale. The role requires the desire and ability to participate in and drive cross-functional initiatives which have significant business impact. This role will:<ul><li>Have ultimate accountability for the day-to-day service satisfaction of Defined Contribution Strategic Market Workplace Investing clients with over to $2 trillion in assets under administration.</li><li>Cultivate a climate that values and rewards positive contributions, inclusion, diversity, initiative, and achievement of results.</li><li>Lead and develop a team of people leaders passionate about creating a culture of outstanding service delivery and associate growth and development.</li><li>Develop, run, implement, and monitor the service delivery strategy</li><li>Provide impactful feedback often. Recognize where team members can be more effective and implement changes to improve performance.</li><li>Anticipate and resolve roadblocks, challenges, and dependences within and across functional teams.</li><li>Find opportunities for improvement and champion system enhancements and process improvements</li><li>Handle client concerns and be responsible for making sure the organization is implementing individual client service recovery efforts when needed.</li><li>Work closely with various internal business partners and external client contacts at various organizational levels.</li></ul>The Expertise and Skills You Bring<ul><li>Financial services industry and large client servicing experience</li><li>Knowledge of Defined Contribution Qualified, Non-Qualified, HSA plans, as well as knowledge of other emerging products such as Charitable Giving and Student Debt</li><li>Leadership experience, with confirmed results managing people leaders and driving organization strategy</li><li>Experience in providing client service to an external client and/or leading a service organization with superior service results</li><li>Outstanding relationship builder and communicator</li><li>Flexibility, can easily shift priorities and apply excellent planning, organizational, and interpersonal skills</li><li>Influence and negotiation skills</li><li>Ability to manage to performance measurements and develop strategies to meet/exceed targets; takes corrective action and implements plans as needed.</li><li>Ability to coach, mentor and develop leaders and associates at all levels, evaluating performance, balancing competing priorities, compensation planning and analysis, and adapting organization as needed.</li><li>Enjoy interacting with clients in various roles, problem solving, associate recognition, conducting satisfaction surveys, etc.</li><li>Able to capture and assess client feedback and encourage behaviors to enhance interactions, using effective conflict resolution skills.</li><li>Able to support sales efforts with prospective clients to represent the DC Client Service Operations Leadership team.</li><li>Build and maintain effective collaboration and open communication with partners in every part of the organization. Can advocate for service and product improvements. Listens to feedback and collaborates on solutions that deliver the best outcome for our clients and the overall organization.</li></ul>The TeamThis role is a member of the Defined Contribution Client Service Operations Senior Leadership team and helps set the overall organization strategy. You bring the voice of the client to ensure our team is working toward improvements and solutions that deliver customer and business value. Understanding the unique needs of every client we support and staying grounded in the client experience is critical to our ongoing success.<h3>Certifications:</h3><h3>Category:</h3>Client Service OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

20 Procurement / Operations Jobs in Kentucky