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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Resy is looking to add a Senior Partner Success Manager to the Partner Success team. The primary function of the Sr. PSM role is to empower and support the most strategic segment of our restaurant base via a proactive &amp; targeted engagement model. Sr. PSMs will nurture 1:1 relationships with our highest-value restaurants in our highest-priority markets. Sr. PSMs will bring a consultative approach to the partnership and endeavor to be the trusted advisor for their book of business. This helps sustain and propel the company mission of securing the best restaurants in our most strategic markets and ensures that our Partner Success mission remains on track to raise the standard of hospitality through retention, voice of the partner, and value-add efforts.&nbsp;&nbsp;&nbsp;The Sr PSM should be executing at a high level on discovery, consultancy, and advisement to ensure that these strategic partners are successful on our platform and engaged as strong partners. They should be balancing their time between these partnerships, their own professional development, and deepening their contributions to the business unit through knowledge share and process evolution. Balancing these high-touch relationships and remit will require excellent time management, a deep understanding of operations and business assessment, and exceptional verbal and non-verbal communication skills.&nbsp;&nbsp;The Sr PSM should be able to engage with executive-level operators and be competent in producing actionable deliverables in a proactive and timely manner. The high level of operator sophistication will allow the Sr PSM to showcase their deep understanding of data analysis and to position themselves as a leader with vision for our partners and our business unit. The Sr PSM should be a resource to the PSM team and work closely with stakeholders across the organization, particularly with the Sales, Leadership, Product, Data, Strategic Partnerships, and Marketing teams.&nbsp;&nbsp;This&nbsp;posting&nbsp;is a&nbsp;for&nbsp;a hybrid&nbsp;United States&nbsp;position. Candidates&nbsp;should reside in New York, NY, and expect to be in-office three days each week.WHAT YOU'LL DO:&nbsp;<ul><li>Identify changes in customer expectations, values and desired outcomes, and affect manageable Success Plans with the customer over time using SMART framework&nbsp;&nbsp;</li><li>Deliver Bi-annual Business Reviews with all direct partnerships and appropriate stakeholders&nbsp;</li><li>Transition approach from a Proactive to a Predictive account management&nbsp;model&nbsp;</li><li>Act as a client-facing trusted advisor&nbsp;&nbsp;</li><li>Ensure restaurant partner org chart identified &amp; champion in place&nbsp;</li><li>Appropriately discussing complex positive and negative results to a range of audiences&nbsp;&nbsp;</li><li>Prepare and deliver executive-level Customer Value Reviews with all direct partnerships and appropriate partners&nbsp;&nbsp;</li><li>Develop advocacy and success stories with our restaurant partners&nbsp;</li><li>&nbsp; &nbsp; &nbsp; Work with leadership to enhance the strategies and RP processes&nbsp; </li><li>&nbsp; &nbsp; &nbsp; Establish and maintain visibility as an internal trusted advisor and inspiring leader on the team, with proven track record </li><li>&nbsp; &nbsp; &nbsp; Prepare and deliver customer insights and information to a variety of internal audiences that serves as the Voice of the Customer and partner SME to the company&nbsp; </li><li>&nbsp; &nbsp; &nbsp; Support Priority Market growth and city treatment strategies</li></ul>WHO YOU ARE:&nbsp;&nbsp;<ul><li>Internal candidates need 15+ months as an Partner Success Manager with a minimum 9 months of performing at 100%+ against OKR goals; or 1 year as Senior-level, top performer for minimum 15 months on cross-functional Resy team</li><li>Restaurant or Hospitality experience&nbsp;required&nbsp;</li><li>2+ years in a customer-facing or&nbsp;-experience role&nbsp;proven competency with presenting written and verbal communications, retention, and negotiations&nbsp; </li><li>Demonstrated excellence in thought leadership and as the voice of the partner </li><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;&nbsp; </li><li>Proficiency with data analysis tools and assessments required (i.e. Looker, Tableau, Excel)&nbsp;&nbsp;&nbsp; </li><li>&nbsp; &nbsp; &nbsp;Experience with&nbsp;Salesforce,&nbsp;MS Office Suite,&nbsp;iOS, Atlassian required&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Partner Success Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Description/Overview of the Department:It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability (ACD) Products team is at the heart of the proprietary transaction process.&nbsp; We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards.We are looking for a talented Product Manager to join the ACD Products team in delivering efficient, effective, predictable, and compliant transaction processing. The success of the role will depend on your ability to collaborate, prioritize manage and drive the roadmap vision to maintain, improve and expand transaction processing capabilities provided to our Merchants and Partners around the world. The Product Manager should be strategic and a self-starter who is comfortable working in a dynamic and fast paced role within the organization.You will work among high performing product, process, and engineering teams. You will have a passion for both technology and business solutions and an eye on industry trends. Working with our partners you will develop and prioritize features that optimize shareholder value while solving customer problems. You will enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.Does this sound like you?How will you make an impact in this role?This Product Manager will:<ul><li>Actively participate to design the capability roadmap to enable business processes that support the transaction processing products</li><li>Deliver tools &amp; capabilities based on customer needs, competitive analysis and market and technology trends</li><li>Sets expectations with Product Owners, stakeholders, customers, architects</li><li>Can say ‘No’ to multiple directions: Stakeholders, Managers, Product Owners</li><li>Prioritizes Features and negotiates Program backlog</li><li>Understanding of how to operate with Epics, Capabilities, Features and Stories</li><li>Sets vision and own roadmap for the product</li><li>Maintain open communication channels with stakeholders, business partners, and technology partners</li><li>Strong interpersonal and collaboration skills, including the ability to develop relationships with leaders while appropriately influencing without direct authority</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change</li><li>Problem solver and solid analytical skills</li><li>Support governance processes for assigned product(s)</li></ul>The successful candidate will have the following qualifications:<ul><li>Product planning experience with strong understanding of the Product Management lifecycle, along with demonstrated project management skills</li><li>Experience in Scaled Agile delivery/framework</li><li>Experienced in Rally</li><li>Knowledge of merchant transaction processing capabilities</li><li>Ability to gate-keep and manage scope</li><li>"Growth Mindset" with a passion for innovative thinking</li><li>Understanding of GMS business drivers, merchant needs, and market trends</li><li>Ability to think globally and drive standardization in processes and capabilities (May be required to "act locally" where governed by compliance, legal, or market-specific requirements)</li><li>Proven track record of communication, influence and leadership without authority</li><li>Demonstration of skill in gathering and facilitating definition and clarity on needs translated into high quality capabilities.</li><li>Ability to drive innovation, communicate effectively, and influence without authority are necessary leadership attributes of the successful candidate</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;GRC colleagues are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Compliance Risk Management team facilitates and monitors the implementation of effective compliance risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes. The&nbsp;objective of Compliance Risk Management Governance team is to develop, oversee and strengthen the organization’s Compliance Risk Management framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices. The Compliance Committee Governance team ensures that compliance committees operate effectively, facilitate informed decision-making, and align with regulatory expectations and internal governance standards.Responsibilities:<ul><li>Support the governance framework for compliance risk committees, ensuring alignment with regulatory expectations and internal policies.</li><li>Coordinate with stakeholders to collect updates, data, and reports for committee review.</li><li>Facilitate the escalation and resolution of compliance issues</li><li>Record and document committee meeting minutes and track action items, ensuring timely follow up and resolution.</li><li>Support the preparation and distribution of meeting invitations and materials.</li><li>Manage committee membership lists, including tracking attendance and membership changes.</li><li>Support meeting logistics, including coordinating schedules and ensuring availability of appropriate technology and resources.</li><li>Identify opportunities to streamline committee operations, reporting processes, and efficiencies.</li><li>Develop and implement best practices to enhance governance and operational effectiveness.</li><li>Foster strong relationships with Operational Risk Management and Enterprise Risk Management teams to ensure alignment of reporting activities</li><li>Assist in preparing materials for regulatory examinations and audits related to committee oversight.</li></ul>Skills:<ul><li>Governance: Designs, oversees, or substantively participates in risk governance structures, supporting clear accountability and decision-making frameworks that align with organizational objectives and regulatory requirements.</li><li>Risk Escalation: Recognizes when a risk, issue or incident requires escalation to higher levels of management or external partners, facilitating timely decision-making and appropriate mitigation actions across the organization.</li><li>Professional skepticism: Displays a mindset of questioning assumptions, critically assessing information and seeking evidence to validate conclusions, so decisions are unbiased and well-founded.</li><li>Critical thinking: Analyzes complex situations, identifies patterns and draws meaningful conclusions to perform logical and well-structured evaluations.</li><li>Documentation: Develops and maintains practices and reporting to enable accurate and thorough records of risk management activities, supporting accountability and traceability throughout the risk management process.</li><li>Risk culture awareness and development: Influences and helps embed a strong risk-aware culture throughout the organization, encouraging proactive risk management behaviors at all levels.</li><li>Compliance risk management / program: Develops, implements, or assesses strategies, programs, policies, procedures and risk limits to manage the organization’s exposure to Compliance risk, so decisions align with the institution’s risk appetite, mitigate the risk of regulatory non-compliance and consumer harm, maintain alignment with peer practices, and meet legal, regulatory requirements and supervisory expectations and commitments.</li></ul>Qualifications:<ul><li>Bachelor's degree and 3+ years of experience in compliance, operational risk management, corporate governance, or regulatory affairs within a financial institution.</li><li>Strong knowledge of financial regulations, compliance risk frameworks, and corporate governance principles.</li><li>Experience preparing board and senior management reports and supporting governance forums.</li><li>Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent communication and stakeholder management skills, with the ability to influence leadership.</li><li>Experience in process governance, with a track record of developing and/or supporting robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards.</li><li>Ability to break down a complex problem into components, solve them by potentially using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.&nbsp;</li><li>Excellent writing skills and ability to synthesize key messages for senior audiences.&nbsp;</li><li>Proven capacity to engage effectively with all levels of management and foster strong relationships.&nbsp;</li><li>Demonstrated experience and competency in the assessment of risks and controls.&nbsp;</li><li>Demonstrated integrity, innovation, teamwork, and excellence.&nbsp;</li><li>Excellent storytelling and visualization skills, with interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization is a plus.&nbsp;</li><li>Self-starter and independent thinker with strong critical reasoning skills and the ability to navigate ambiguity with confidence.&nbsp;&nbsp;</li><li>Strong skills with Microsoft Office products including Excel, PowerPoint, and SharePoint.&nbsp;</li><li>Ability to effectively manage multiple and often conflicting priorities under tight timeframes.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience supporting risk exam management processes and/or project management a plus.&nbsp;</li><li>Familiarity with governance best practices in a multi-entity financial institution.</li><li>Relevant audit and compliance professional certification (Certified Regulatory Compliance Manager (CRCM), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)&nbsp;</li><li>Advanced degree in Accounting, or another related field.&nbsp;</li><li>Proficiency in Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark is a plus.&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the RoleAmerican Express is building the next-generation digital workplace—secure, intelligent, and human-centered. As Vice President of Unified Workplace, you’ll lead strategy and execution for devices, virtual desktop, mobile, endpoint management, and digital operations across a global workforce.This role sits at the center of how our people work—driving a modern, AI-enabled, self-healing environment, backed by real-time system health, automation, and democratized GenAI support. You’ll lead the transformation of colleague technology while enabling freedom of choice—including Apple as a first-class citizen in our endpoint strategy.Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead the Global Device &amp; Endpoint Strategy, spanning laptops (Windows and Apple), VDI, mobile (iOS/Android), and device-as-a-service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operationalize Apple as a Strategic Choice, ensuring consistent user experience, performance, and security across macOS and iOS—partnering with Apple, Jamf, and MDM/UEM providers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deliver World-Class Operations for provisioning, patching, fulfillment, field services, and device lifecycle with a zero-touch, cloud-first approach.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build a Self-Healing Workplace with telemetry, AI, and Nexthink-driven automation to detect, diagnose, and resolve issues before they impact users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement GenAI Solutions at Scale to empower self-service, reduce support dependency, and elevate digital fluency across the enterprise.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Own Digital Experience Health with proactive observability, real-time scoring, and automation that measures and improves workplace performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee Modern Endpoint Management with tools like Intune, Autopilot, and UEMs that support secure, compliant, and dynamic work environments.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop Workplace Applications including software delivery, virtual agents, and self-service portals that remove friction and boost productivity.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead and Inspire a Global Team across engineering, operations, and product—delivering measurable outcomes and a service-first culture.Who You AreMinimum Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Deep technical knowledge in Windows, macOS, virtual desktops, mobile platforms, UEM (Intune, Jamf), and endpoint security.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience rolling out Apple devices as a supported, strategic platform—balancing user preference, supportability, and risk.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong operational track record in global device management, field services, and self-healing automation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Thought leader in AI-driven support, GenAI workflows, digital experience telemetry, and system health engineering.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Trusted partner who can engage across CISO, CTO, Risk, Legal, and business functions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Empathetic people leader with a builder mindset and relentless focus on colleague outcomes.Preferred Qualifications·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 15+ years in digital workplace or enterprise endpoint leadership at scale—ideally in highly regulated environments.Why American ExpressWe’re not just managing endpoints—we’re building a digital workplace people want to work in. At American Express, we believe employees deserve tools that are fast, flexible, and intelligent—with choice, automation, and AI built in. If you want to lead that charge and define what a high-performing, hybrid workforce really looks like—we should talk.Apply now. Help us reinvent work—device by device, experience by experience.Annual Range: $220,000.00 to $320,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

VP - Unified Workspace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Manager who joins our Product Delivery and Integration team will be assigned to one of several exciting teams that are driving large scale, cross functional, enterprise top priority initiatives!This role is for a top initiative called ISP, within the GSG&amp;CT (Global Servicing Group &amp; Corporate Technology) team, where we are building a modernized platform for all CCPs (Customer Care Professionals) to have a great user experience, in catering the real customer needs who call in to American Express.&nbsp;American Express has embarked on this exciting transformation driven by an energetic new team of high performers.&nbsp;The platform will deliver a framework for creating better experiences across different areas of servicing needs within the GSG (Global Servicing Group) space.We are seeking an individual with an enthusiastic, hard-working, technology mind-set to work well with a Product team who are defining the roadmap for this initiative and the Engineering teams developing innovative solutions to drive engagement and facilitate the ease-of-use of the tools needed for CCPs for existing cardmember base and to attract new customers to the AMEX brand. Collaborate with technology teams within the organization and with the backend teams to ensure the high-quality delivery of applications and infrastructure components. The role will collaborate closely with business partners and PMO teams, Technical Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring the progress is tracked and reported at leadership level.Responsibilities&nbsp;include, but are not limited to:<ul><li>Drives coordinated teams, in delivery of the roadmap defined for the ISP Program, working closely with other Technical project managers, product owners, architects, engineers, and quality assurance.</li><li>Partners with Product Capabilities team(s) to develop roadmaps for E2E scope of the Product capabilities within a portfolio.</li><li>Coordinates execution of development projects from initiation through release, using SDLC methodologies and Agile/Scrum concepts.</li><li>Excellent Test Management Skills to manage large-scale deliveries., in defining the Test Strategy, Test planning and Execution across multiple scrum teams.</li><li>Creating Presentation for the leadership and Project plan tracking using Excel sheets and Confluence pages</li><li>Works within and across business and technology teams to prioritize, plan, and complete the development schedule for major product releases, from and E2E perspective.</li><li>Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution.</li><li>Facilitates and plans change management and defines the release management plan and activities.</li><li>Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.</li><li>Ensures regulatory / audit / compliance requirements are met and protect data by fostering and promoting standard processes in data governance.</li><li>Manages and supervises team velocity, financials, and other critical metrics in relation to the plan and published progress reports.</li><li>Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties.</li><li>Handles and appropriately raises delivery impediments, risks, issues, and changes tied to the product development initiatives.</li><li>Works with the teams involved in providing the mitigation approaches for the risks identified at the program level.</li><li>Tracks iteration progress, OKR/KPIs, support issue resolution, and remove obstacles to ensure iteration commitments are met.</li><li>Mentors, guides, and supports Technical Project Managers, Agile Champions, and other team members as appropriate.</li><li>Provides executive level updates at the program level to key leaders to showcase the health of the overall program.</li><li>Willingness to work with all the teams from E2E perspective including the backend teams.</li></ul>Minimum&nbsp;Qualifications:<ul><li>Bachelor’s or Master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred.</li><li>Understanding of all aspects of software design, with a demonstrated track record of growing responsibility.</li><li>8-10 years of technical project management experience.</li><li>Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality.</li><li>Excellent hands-on skills for Test management and Test management tools.</li><li>Well versed with creating Microsoft PowerPoint presentations and advanced Excel skills</li><li>Experience managing project budgets and reporting while ensuring compliance with Rally, JIRA and Agile delivery platform.</li><li>Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.</li><li>Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.</li><li>Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software.</li></ul>Preferred Qualifications:<ul><li>Consistent track record of working independently and making key decisions on projects.</li><li>Confirmed ability to lead change in dynamic, ambiguous environment, and ability to influence without direct authority among peers and with leaders.</li><li>Influence team members with innovative changes and improvements by demonstrating risk taking.</li><li>8+ years of Software Project Management experience, part of it using Agile methodologies.</li><li>Experience in using the Rally tool and creating dashboard views for reporting the progress within Rally tool.</li><li>Ability to effectively interpret Technology and Product objectives as well as challenges.</li></ul>Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Manager, Tech Project Management- Global Servicing Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Risk Management (“EDRM”), within Global Risk &amp; Compliance Organization, is the independent risk management function focusing on effective management of Data Risks throughout the Data Lifecycle to protect the enterprise from financial loss, reputational damage, loss of competitive advantage, and increased regulatory scrutiny across the globe.&nbsp;EDRM is hiring a Director who will play a pivotal role in supporting the development of the comprehensive data risk management strategy to safeguard our organization's data assets and ensure compliance with relevant regulations.&nbsp; The Director’s primary focus will be on data risk management as it relates to key reports.Responsibilities include, but are not limited to:&nbsp;<ul><li>Support the implementation of the strategic vision of Data Risk Management, aligning with the company's overall data risk management practices on data usability, data confidentiality, data availability and data integrity, throughout the Data Lifecycle, for AXP data managed internally and/or at third parties</li><li>Enforce Enterprise Data Risk Management policies and procedures as they apply to data used in key reports in alignment with industry regulations and global standards.</li><li>Conduct reviews of first line’s practices focusing on data used in key reports as they relate to data risk management, governance, operational execution of data controls, and adherence to policies/regulatory requirements. Document observations in accordance with applicable risk oversight programs, ensure timely remediation, and escalate concerns as needed.</li><li>Partner with teams across Global Risk and Compliance, Finance, the Enterprise Data Office and other business units to implement effective data risk mitigation strategies as they relate to key reports. </li><li>Monitor the development and implementation of the risk data aggregation and reporting framework focusing on data used in key reports.</li></ul>Qualifications:<ul><li>Advanced degree in Finance, Risk Management, Information Technology, Data Analytics, or a related discipline is preferred. Bachelor’s Degree in relevant field is required.</li><li>Minimum of 7 years of progressive experience in risk management, data risk, or enterprise risk reporting, preferably within the financial services industry. </li><li>Proven track record in developing and delivering high-quality risk reporting for senior leadership, risk committees, or board – highlighting key risk indicators, control performance and emerging risk themes.</li><li>Strong knowledge of data governance, data compliance, data-related issue management, and risk data aggregation and reporting practices in large financial services firms.</li><li>Experienced people leader with exceptional leadership and communication skills, with the ability to influence and engage stakeholders at the executive level.&nbsp;</li><li>Ability to work independently across a matrix organization, influence partners and enact excellent relationship building skills.</li><li>Excellent written and verbal communication skills – able to distill complex data risk topics into actionable insights for executive audiences.</li><li>A strong sense of integrity and courage to challenge the status quo.</li><li>Proficient in using data analysis tools (e.g., Excel, SQL), and knowledge of database systems.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Enterprise Data Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The Manager, Technology Risk &amp; Control role is primarily focused on performing validation activities in support of American Express’ compliance with the Payment Card Industry Data Security Standard (PCI DSS) for select areas of the enterprise. Secondarily, the role will support initiatives across American Express Technology (AET) that are determined to impact PCI. This role involves working with various teams across AET and the business partners they support.Responsibilities will include:<ul><li>Conduct validation activities for applications and infrastructure that comprise the American Express cardholder data environments by following the&nbsp;test procedures prescribed by the PCI DSS</li><li>Work in conjunction with external QSAs to ensure effective and efficient execution of assigned project tasks in conformance with professional and department standards, timelines, and objectives</li><li>Develop evidence packages and other documentation to facilitate QSA validation activities</li><li>Provide PCI subject matter expertise to a wide range of technologies and applicable standards</li><li>Assist with development of alternative approaches or compensating controls that meet security objectives&nbsp;</li><li>Validate that actions or decisions taken to address gaps are appropriate and reported accurately</li><li>Assist with response efforts to implement process improvements for the PCI Program Management Office (PMO) in response to findings and recommendations from internal and external teams</li><li>Frequent collaboration and communication with key stakeholders, including vendor partners and internal teams</li><li>Create high quality and executive-ready documentation and presentations</li></ul>Minimum Qualifications<ul><li>5+ years relevant experience with compliance and risk management in Information Security with a focus on PCI DSS</li><li>Current or former PCI QSA certification</li><li>Current PCI ISA certification, or commitment to acquire certification</li><li>Proven ability to lead and manage multiple, simultaneous assessments</li><li>Strong collaboration skills working within&nbsp;a team environment delivering results for assigned tasks</li><li>Ability to communicate effectively and succinctly while translating complex, technical information to non-technical audiences</li><li>Must be able to interpret vulnerability reports and advise technology owners as needed</li><li>Sound knowledge and understanding of vulnerability management (i.e.: awareness of scanning tools like Tenable, Twistlock, Qualys, etc.)</li><li>Knowledge of secure configurations for Linux and Windows servers, hardware and software vendor appliances</li><li>Well versed with network segmentation tools and techniques&nbsp;(i.e.: firewalls, IP switches, routers, proxy gateways, API gateways, service mesh, etc.)</li><li>Sound understanding of encryption mechanisms for data at rest and data in transit</li><li>Ability to read, understand, create and enhance architecture and data flow diagrams</li><li>Understanding of virtualization technologies (i.e.: VMware, Citrix, etc.)</li><li>Understanding of various database and distributed technologies (i.e.: Cassandra, Redis, Oracle DB, Couchbase, PostgreSQL, HDFS, Spark, Cloudian, NetApp ONTAP etc.)</li><li>Sound knowledge of container orchestration tools and technologies (i.e.: container images, Openshift, Kubernetes, Docker, etc.)</li></ul>Preferred QualificationsThe desired candidate will have experience performing Level 1 PCI DSS assessments as a QSA. Experience within the Financial Services industry is a plus. Additionally, this role requires regular interaction with all position levels within the engineering, security, and business communities. The ability to understand technology gap findings, transform high-level direction into action plans aimed at quickly gathering evidence, crafting alternative solutions or approaches, and closing gaps are all paramount importance and highly sought after traits.Annual Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Manager - Technology Risk & Control (PCI DSS)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:How will you make an impact in this role?<ul><li>Execute the internal audit process, including all requirements for audit planning, execution, report writing and discussions with stakeholders on any potential audit findings&nbsp;for the Treasury portfolio focusing on Liquidity Risk Management (LRM). &nbsp;</li><li>Effectively challenge the First- and Second-line Treasury and Risk Management teams to ensure that the key governance, risk management and internal control processes are adequately designed and operating effectively.</li><li>Remain current on the regulatory rules addressing LRM, including (but not limited to) Regulations YY and WW, and changes within the industry that may impact audit coverage/audit plan.&nbsp;</li><li>Execute continuous business monitoring with an external perspective and an enterprise mindset.&nbsp;</li><li>Validate management’s corrective actions to address audit findings and regulatory gaps. This involves reviewing applicable regulatory requirements, assessing/confirming compliance gaps, and evaluating management’s remediation activities to confirm that the regulatory requirements are effectively and sustainably addressed.</li><li>Develop ideas and implement data analytics in support of the department’s NextGen initiative.</li><li>Develop effective stakeholder relationships and have a strong understanding of the Company’s business model, its products, services, and organizational units.</li><li>Identify and calibrate the primary sources of risk and design effective audit test plan to assess the control environment.&nbsp;Lead meetings with internal and external stakeholders.</li><li>Effectively coach and mentor less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology, best practices, and banking concepts and products (including associated risks and controls).</li></ul><h4>Minimum Qualifications</h4><ul><li>Bachelor’s degree in accounting, economics, or finance.&nbsp;</li><li>3+ years of relevant work experience with a significant portion in one of the following: (1) 1st LoD Treasury (Liquidity), (2) 2nd LoD Risk Oversight or (3) Internal Audit within Treasury at a major financial institution in the U.S. (i.e., Category I, II or III banking institution under the Tailoring Rules).</li><li>Experience of liquidity risk management including, but not limited to internal liquidity stress testing,&nbsp;cashflow forecasting, intraday liquidity risk management, collateral management, contingency funding planning, liquidity risk limits calibration/monitoring (including LCR), FR 2052a reporting, etc.</li><li>Skillsets include understanding of:</li><ul><li>A bank’s Balance Sheet including the portfolio of high-quality liquid assets, loans, deposits, on and off-Balance Sheet commitments, and derivatives, and how these products react during periods of stress.</li><li>Key liquidity risks and how they react during periods of stress</li><li>Liquidity stress testing, back testing, and sensitivity analysis to assess the potential impact of stress scenarios to a firm’s solvency.</li><li>Liquidity event management in the period of stress along with the processes, roles, responsibilities, and triggers for enacting the contingency funding plan.</li><li>Identification of sources and uses of funding, understanding a firm’s funding patterns, and shifts between pledging of collateral.</li></ul><li>Experience creating or validating internal controls and deep understanding of risk assessment concepts to assess and challenge the existing controls framework supporting the management of liquidity risk.</li><li>Strong people skills, with evidence of working collaboratively across an organization, and an ability to coach and mentor junior colleagues and co-sourced resources effectively.</li><li>Proven ability to lead team members in a way that encourages, develops, and delivers results.</li><li>Proven ability to work independently, within a team and across teams in a challenging environment to drive business results.</li><li>Effective project management skills, the ability to manage competing priorities and employ creative thinking to lead and manage multiple projects.</li><li>Strong written and verbal communication skills that deliver quality, actionable and impactful feedback to management on potential control issues and solutions to close gaps.&nbsp;</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards/dashboards. Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.</li></ul><h4>Preferred Qualifications&nbsp;</h4><ul><li>CFA, CPA, CIA, CRMA certifications preferred. Background in information systems, data analytics or information technology a plus.</li><li>Experience interacting with U.S. regulatory examiners is desired but not required.</li><li>Knowledge of other Treasury risk areas (e.g. ALM, capital risk management, CCAR) is desired but not required.</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Treasury Audit Manager - Liquidity

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What You’ll Do:As Senior Product Manager in the Colleague Product Management team, you will be fully engaged in the CEG transformation as we continue to learn and grow into a strong product-based organization. Your products could include Oracle Career and Performance, Learning and Recruiting systems – all the capabilities that are crucial elements in driving Career Growth @ Amex. You will work within a cross functional product team to ensure your products are built and enhanced with an exceptional colleague experience at the forefront; you’ll be using colleague insights to inform your strategic roadmaps and key success metrics to measure your team’s progress. You will define and prioritize product features, articulate, and deliver requirements, lead customer testing, take new capabilities to market, and evolve the product backlog. And in conjunction with your product team, you will shepherd your products through their entire product lifecycle using product management best practices.Who You Are:You are an assiduous team player, adept at taking accountability while leading through influence and persuasion within a self-directed team. You know great teams are built on partnership, negotiation, and mutual respect. Your track record shows that teams thrive when you are a member. You have a passion for learning and are relentlessly curious – about our colleagues, your products, and insights gained from other companies solving similar problems. You love providing easy to use solutions to everyday problems and believe that removing friction from our colleagues’ experiences is how you win. You prefer to make decisions based on data and are not afraid to adjust course when new information becomes available. You use iteration to shorten the distance to learning. You advocate using applicable agile tools and methods. You believe your success is measured by your customer’s success, so seek and implement measurement elements accordingly.<ul><li>Oracle HCM experience is required</li><li>Preferred experience in product management, product ownership, or similar role</li><li>Preferred, but not required experience in Recruitment and/or Learning</li><li>Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality</li><li>Experience working with software developers, engineers, and architects, with a strong ability to translate product requirements succinctly and ensure technology deliverables are built with high quality</li><li>Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action</li><li>Determination to get to the best outcome for our colleagues</li><li>Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project</li><li>Recognize issues quickly and determine how to get a resolution through creative and effective problem solving</li><li>Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Highly organized, taking individual initiative and accountability</li><li>Preferred, but not required, Bachelor’s Degree&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager- Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Team DescriptionThe Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.&nbsp; The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations &amp; Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.The GMNS Data Office is responsible for bringing GMNS critical data elements and applications under AEMP70 and AEMP79 compliance. Our team is dedicated to helping American Express leverage the true value of data through application of Data Management and Governance principles.&nbsp;DescriptionAs a Senior Manager - Data Governance within Global Merchant and Network Services (GMNS), you are a key member in activating and stewarding Merchant and Network data to be a more strategic enterprise asset. The GMNS Data office is part of the data governance /data management framework lead by Enterprise Data Office (EDO). You will be closely working with EDO, and you will partner with product and technology subject matter experts (SMEs), and our Data Custodian team to mature our enterprise data management capabilities and execute the data governance strategy within the scope of the GMNS Data Office.You will be responsible for project managing, leading, owning, and documenting as the authority on metadata management. You will summarize, create and/or enhance the business metadata associated with our prioritized critical data elements including their definitions, classifications, risk assessments, and relationships to other business, other systems, and other data assets. For your assigned scope of critical data elements, you are expected to become the SME, supported by the Data Custodian team. This work is foundational for unlocking valuable business insights, improving overall data quality and usability, and establishing and then maintaining compliance with the AEMP70, the Enterprise Data Management Operating Policy and AEMP79, the Enterprise Data Risk Management Policy.Your Primary Responsibilities may include:<ul><li>Manage and advance data governance principles, policies, and programs for stewardship, advocacy and custodianship of data.</li><li>Lead and own working groups with relevant GMNS Business and Tech teams, and the Data Custodian team to</li><li>Define and document Business Metadata for the critical data. Classify the level of sensitivity for restricted metadata and communicate any access requirements to Enterprise Data Governance, when applicable.</li><li>To define and document Data Quality rules for the critical data.</li><li>To&nbsp;understand and document Data Lineage for the critical data.</li><li>For critical data elements that are already compliant with AEMP70 reliably and independently carry out BAU Data Steward responsibilities that include tasks such as relationship management with Product owners and Data custodians, change management, Data Quality Issue Management (DQIM), annual review, responding to audits, to just name a few. </li><li>Support enhancing the existing GMNS frameworks, operating model, and change management considerations for data governance and management in support of new and existing data capabilities.</li><li>Collaborate with data owners and users to modify or implement new, repeatable, and reliable business processes to implement truly effective data management.</li><li>If needed, partner with legal, compliance, and control management to account for and uphold diverse privacy and compliance requirements across geographies. Ensure appropriate protections for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential analyses.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.</li><li>3+ years of work experience relating to the creation and execution of formal data governance and/or data management programs.</li><li>Advanced verbal and written communication, leadership, organizational, interpersonal, presentation, and problem-solving skills.</li><li>Proven track record of understanding business challenges and strategies, connecting those to data and capabilities, and driving meaningful improvements in business value through data management and strategy.</li><li>Proven track record of documentation skills and transparency. Enjoyment of understanding and documenting details in a way that other colleagues can benefit.</li><li>Ability to work with white space to design and execute solutions to solve complex challenges.</li><li>Ability to put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues &amp; shareholders.</li><li>Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity.</li><li>Willingness to test, learn, fail and improve.</li><li>Must have a positive, collaborative leadership style with colleague and customer first mindset.</li></ul>Preferred Qualifications<ul><li>Master’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.</li><li>5+ years of direct work experience in large scale/enterprise data projects, with at least 3 years of direct experience leading the creation and execution of formal data governance and/or data management programs.</li><li>Certification as a Data Management Professional (CDMP) or other similar data management certification.</li><li>Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and best practices.</li><li>Program management experience, with stakeholders across a diverse, global set of business units.</li><li>Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

226 American Express Jobs