field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

<h3>Job Description:</h3>The RoleThe Manager, Alternative Investments, Investor Relations services the associates of the fast-growing Alternative Investments Investor Relations team. We are looking for a seasoned manager who will lead, manage, and inspire a team of associates responsible for the end-to-end operational processing for the suite of Alternative funds. Navigate industry-wide processes and deal with moderately complex nuanced products to support transactional activity. Provide an exemplary client experience for all Fidelity clients.<ul><li>Ability to motivate associates to do better and empower them by training, coaching and mentoring them along the way</li><li>Ability to create a culture of growth and development within the team and company</li><li>You work well on teams and in cross-collaborative environments internally and externally </li><li>You adopt an Agile way of work through continuous improvement, learning and sharing with a focus on the associate and client experience</li><li>Ability to maintain effective and mutually beneficial working relationships with internal and external counterparts</li></ul>The Expertise and Skills You Bring<ul><li>Bachelors or equivalent </li><li>Alternatives experience preferred, but not required </li><li>5+ years of experience in a manager role</li><li>Experience overseeing employee performance and development, including performance appraisal and the mentoring, coaching, and training of managers and junior team members</li></ul>The Team We are a newly created and expanding team here at Fidelity, servicing the suite of Alternative Investment products that have been created and launched by Fidelity. This new space offers Fidelity a new asset class previously unexplored by current day Fidelity funds (ETFs, Mutual Funds). If you are a motivated professional looking for a new challenge, this is an opportunity you should consider.<h3>Certifications:</h3><h3>Category:</h3>OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Fidelity Investments

Manager, Alternative Investments

<h3>Job Description:</h3>Target Class Start Date: May 27, 2025Are you customer focused and also strive to deliver experiences that foster customer loyalty? Then this might be the right role and opportunity for you! Apply now to be considered for the upcoming class that includes an immersive paid training during onboarding! **Associates in this role can work in Smithfield, RI or in Westlake, TX. The Role The Operations &amp; Services Group (OSG) Client Services division is seeking entry level, driven and knowledgeable associates! As a Representative for Client Services, you will be directly involved in navigating transaction processing and carrying out our already-established record-keeping business practices, provides best in class service to financial advisors and other institutional clients by executing client requests and acting as a client advocate throughout the Fidelity organization through telephone within contact center. You ensure customer satisfaction by delivering extraordinary service, handling standard and complex interactions and processing of client inquiries received by phone or in writing. We are customer-obsessed and strive to deliver experiences that foster customer loyalty through consistent, high-quality service, delivered by associates who can effectively transform knowledge to performance, complexity to simplicity, and customer service into relationships. The Expertise/Skills You Bring <ul><li>2+ years of relevant experience in either call/contact center customer service and/or financial services operations </li></ul><ul><li>Excellent, proactive customer or client servicing skills, highly preferred </li></ul><ul><li>Experience working in a very dynamic environment managing competing priorities </li></ul><ul><li>Effective time management skills to meet deadlines </li></ul><ul><li>Self-motivated and has the desire to proactively take on additional responsibilities </li></ul><ul><li>Highly attentive to detail and organized, in order to execute on responsibilities efficiently </li></ul><ul><li>You are punctual, and demonstrate a strong dedication to attendance </li></ul><ul><li>You have a drive for learning all facets of the OSG Client Services business, including its' teams, systems, and processes </li></ul><ul><li>You have phenomenal communication, influencing and problem-solving skills </li></ul><ul><li>Working experience multi-tasking and working in a fast-paced environment to meet processing timeframes or deadlines </li></ul><ul><li>You have the desire to identify areas of improvement and be a part of developing the plan to implement change </li></ul><ul><li>You are customer-obsessed and strive to deliver exceptional experiences that foster customer loyalty </li></ul>Note: Fidelity will not provide immigration sponsorship for this position. The Team We provide superior customer service to Fidelity’s Institutional businesses through innovation, dedication and commitment to excellence. This division is responsible for servicing our customers via inbound phones interactions, transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc., as well as intermediary support and relationship management for Fidelity Institutional Asset Management (FIAM). <h3>Certifications:</h3><h3>Category:</h3>Brokerage OperationsFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

2 Procurement / Operations Jobs in Rhode Island