IT Change and Configuration Manager

IT Change and Configuration Manager

locationPittsburgh, PA, USA
PublishedPublished: 12/8/2023
Full Time

Howmet Aerospace is currently in search of an IT Change and Configuration Manager to join the Global Information Systems group in Pittsburgh, PA.

The IT Change and Configuration Manager has responsibility for corporate IT infrastructure policy, standards and procedures as they pertain to change management. This role will govern these processes and lead change control meetings.  The IT Change and Configuration Manager is also responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.

The second portion of this role pertains to ownership and maintenance of our configuration management database.  This will require competence in both design aspects of ServiceNow Common Service Data Model (CMDB), as well as data management.  The IT Change and Configuration Manager will be capable of efficiently processing requests, creating and updating content, maintenance of records and process improvement. Additionally, expertise in ServiceNow Common Service Data Model (CSDM), Discovery, Service Mapping, Patterns, and the Data Manager is required.

  • Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and our business units
  • Owns, maintains, and governs the enterprise configuration management database
  • Analyzes and approves incoming requests for change to CMDB and core foundation data
  • Creates and updates, or otherwise maintains CMDB records as needed
  • Moves Howmet forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping
  • Owns, maintains, and governs the corporate IT change process for Infrastructure
  • Facilitates weekly change management meetings for Infrastructure group
  • Facilitates our daily management meeting
  • Effectively documents policies, standards and processes pertaining to their areas of responsibility
  • Takes part in ServiceNow upgrade and change related testing exercises
  • Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management
  • Possesses a working knowledge of the ServiceNow Change Management Module
  • Maintains and conducts end-user training on a periodic basis
  • Participates as a project team member on projects relating to areas of responsibility

Basic Qualifications
  • High school diploma or GED 
  • Minimum 5 years experience with ServiceNow and ServiceNow CMDB
  • Demonstrated knowledge of ServiceNow foundation data/tables
  • Experience with Microsoft Office and O365 tools including Excel, Teams and SharePoint
  • Experience with ServiceNow CMDB in the following areas:
    • Common Service Data Model (CSDM)
    • Discovery
    • Service Mapping
    • Patterns
    • Data Manager
  • Experience with ITSM processes, most importantly Change Management
  • Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of Hire.  Visa sponsorship is not available for this position.

Preferred Qualifications
  • Bachelor’s degree in Information Sciences, Information Technology or Computer Science from an accredited institution
  • ITIL Certification
  • ServiceNow Service Request Development experience
  • Project Management Experience
  • Excellent verbal and written communication skills
  • Self-motivated, problem solving oriented with keen attention to detail and excellent judgment skills

Salary Range: $105-125k/year approximation (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location)

About Howmet Aerospace

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Company’s sales for 2022 approximated $5.7 billion. The Company’s primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Company’s differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit, including content shared during the Company’s May 2022 Technology Day.

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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance to complete your application due to a disability, please email

Working at Howmet’s Corporate Center
  • You'll receive a generous 401k retirement plan, medical insurance, and free access to additional resource such as our Employee Assistance Program’s: counseling, legal consulting, childcare, convenience services, and more.

  • Diversity Employee Resource Groups (ERGs) dedicated to fostering inclusive work environments that leverage the diversity of backgrounds, experience and thought within our organization.

  • Ongoing opportunities to participate in a wide variety of Learning & Development programs.

  • Offers a hybrid work schedule, promoting a collaborative work environment and flexibility.

  • Participate in corporately sponsored volunteer service events

  • Opportunities to plan and/or attend organized social & community based activities to build your network

  • Onsite cafeteria options with a terrace overlooking the city, direct access to the Riverwalk, and a close proximity to PNC Park.

  • Access to LifeBalance, where you can save money on the things we all love most - fun family time, the great outdoors, health, fitness, travel, sports, and the arts