Assistant Director of Training Support and Crew Records

Assistant Director of Training Support and Crew Records

locationCharlotte, NC, USA
PublishedPublished: 3/9/2024
Full Time


Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.


PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

  • Travel privileges on the American Airlines global network
  • A generous vacation plan designed to let you enjoy your travel perks
  • 401(k) with company match
  • American Airlines Group (AAG) profit-sharing and bonus opportunities
  • A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
  • Premium dental coverage
  • Vision plan options provided, including a plan that covers both glasses and contacts every year    
  • Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
  • Access to 24-hour virtual urgent care services
  • Family planning and fertility treatment
  • LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
  • Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
  • Flexible Spending Accounts for both Health Care and Dependent Care services
  • Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional


Position Summary

The Assistant Director Training Support and Crew Records provides direction for the Manager Training Support and the Manager IOE Scheduling to assure Flight Operations Training performance achieves Company goals and objectives associated with safety, reliability, operational efficiency, productivity, regulatory compliance, and customer satisfaction. This role is instrumental in creating and supporting strategic objectives for Operations Training Support Departments.

Job Responsibilities

  • Develop Key Performance Indicators (KPI) for the department and measures performance against the KPIs.
  • Build Task Instructions for each position within the department.
  • Develop and execute a plan to cross train all personnel within the department.
  • Initiate and lead continuous improvement plans for the department.
  • Act as a liaison with relevant external entities including, but not limited to the FAA, DOD and IOSA auditors.
  • Act as a liaison with all internal customers to include, Instructors, Crew Planning and Performance, Finance and Crew Payroll.
  • Develop and implement strategies communicating Company goals and department performance requirements to all department personnel.
  • In cooperation with the Manager of AQP and Development, develop and present quarterly and yearly AQP reports required by AFS 280.
  • Act as liaison between PSA and MINT, the scheduling software used by Training Support, to ensure that the software continues to meet the needs of the Flight Training Department as the airline matures.
  • Formulate departmental policy that will unify all parties involved in support of the training mission at PSA Airlines including, but not limited to Long Range Planners, and Daily Schedulers, along with Training Records personnel and IOE schedulers.
  • Ensure all training and record keeping for Flight Operations and Inflight Operations is conducted in compliance with applicable CFRs and approved training manuals.
  • Supervise, train, monitor, and assess staff member performance with an emphasis of continuous improvement, and promotion of skills that lead to career progression within PSA’s leadership hierarchy.
  • Ensure the company has sufficient training resources to meet the training needs established by Crew Planning and Performance. (Classrooms, Training Equipment including CPTs, FTDs, Cabin Trainers, and Simulators. Instructors, Check Persons, Aircrew Program Designees and Line Check Persons.
  • Ensures conformance with appropriate sections of Collective Bargaining Agreements.
  • Ensure corporate standards and affirmative action programs are communicated and implemented.
  • Implement, monitor, and review the results of the Company Internal Audit Program
  • Identify and communicate training needs to various Flight and Inflight Training Leaders.
  • Attend Director’s Meeting and brief Executive Team as to current status of relevant areas of Training Support.
  • Make recommendations for the Training Support operating and capital expense budgets
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
  • Performs other duties as assigned.

Position Specifics



  • Demonstrated knowledge of all applicable FARs
  • Understanding of PSA’s Flight Training Manuals
  • Previous Training Department experience at PSA or another airline
  • Ability to speak/read/write in English.
  • If hired, must be able to demonstrate that you are authorized to work in the US.


  • Bachelor’s or Associate Degree in Management
  • Previous airline operations management experience
Additional Information 

Supervisory Responsibility: This is a supervisory position

Delegation: In absence, responsibilities delegated to Director of Flight Training

Authorities: Responsible for overall operational performance of the Flight Training Support Departments– can be delegated to respective Managers within department, but responsibility is retained by the Assistant Director.

Work Environment: This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.